Crew Resource Management (CRM) Course

CRM Training Programmes

Jetstream Aviation offers a comprehensive range of Crew Resource Management (CRM) training programmes designed for pilots, cabin crew, and aviation personnel at all stages of their careers.

Aligned with applicable European Union Aviation Safety Agency (EASA) and EU-OPS requirements, our CRM training portfolio includes initial, recurrent, and instructor (CRMI) courses, ensuring continuous development of non-technical skills essential for safe and efficient airline operations.

Our programmes focus on key competencies such as communication, teamwork, leadership, decision-making, and situational awareness, combining theoretical knowledge with practical, scenario-based training. Delivered by experienced and accredited CRM instructors, the courses are tailored to reflect real operational environments and the specific needs of each airline.

With a strong emphasis on safety culture and human factors, Jetstream’s CRM training supports both individual performance and organizational excellence in line with modern aviation standards.

CRM Initial Course

This interactive 2-day course is designed primarily for pilots and cabin crew, providing essential knowledge and skills in Crew Resource Management (CRM). The programme fully covers all EU-OPS requirements and aligns with applicable European Union Aviation Safety Agency (EASA) regulations, including provisions under EASA Air Operations (Regulation (EU) No 965/2012) related to CRM training.

The course combines core theoretical concepts with practical elements such as case studies, attitude development, and the application of fundamental CRM principles in real operational scenarios.

Delivered by Hellenic Civil Aviation Authority (HCAA) accredited CRM Instructors, the training ensures full compliance with both EU-OPS and EASA CRM requirements, supporting the development of effective communication, teamwork, and decision-making skills in line with modern airline operations.

CRM Refresher Course

This one-day course is designed as an annual refresher for pilots and cabin crew, focusing on the continuous development of Crew Resource Management (CRM) skills.

The programme is developed in accordance with applicable European Union Aviation Safety Agency (EASA) requirements, including provisions under EASA Air Operations (Regulation (EU) No 965/2012), and is tailored annually in collaboration with the client airline to reflect current operational issues, safety trends, and company culture.

The course includes the analysis of relevant incidents, practical exercises, and interactive discussions, promoting effective communication, decision-making, and teamwork in line with modern airline operations.

It is approved by the Hellenic Civil Aviation Authority (HCAA) and delivered by Jetstream Aviation accredited CRMI (Crew Resource Management Instructor) facilitators.

Pilot operating aircraft cockpit controls

CRM Instructor (CRMI) Course

This Hellenic Civil Aviation Authority (HCAA) approved course typically lasts between three and five days, depending on the experience and specific requirements of the participants. It is designed for pilots and cabin crew who aim to develop the instructional competencies required to become Crew Resource Management Instructors (CRMI).

The programme is aligned with applicable European Union Aviation Safety Agency (EASA) requirements, including provisions under EASA Air Operations (Regulation (EU) No 965/2012) and relevant AMC/GM guidance for CRM training.

The course focuses on developing effective facilitation techniques, instructional delivery, and assessment skills, combining theoretical knowledge with practical exercises and role-based scenarios. Upon completion, participants will be equipped to deliver CRM training in accordance with regulatory standards and best industry practices.

Frequently asked questions

What is CRM training and who is it for?

Crew Resource Management (CRM) training focuses on non-technical skills such as communication, teamwork, and decision-making. It is designed for pilots, cabin crew, and other aviation personnel involved in airline operations.

What types of CRM courses are available?

Jetstream Aviation offers a full range of CRM training, including initial courses, annual refresher (recurrent) training, and CRM Instructor (CRMI) programmes.

Are the CRM courses compliant with EASA regulations?

Yes. All courses are aligned with European Union Aviation Safety Agency (EASA) requirements, including Regulation (EU) No 965/2012, as well as relevant EU-OPS provisions and AMC/GM guidance.

How is the training delivered?

The training combines theoretical instruction with practical elements such as case studies, real incident analysis, group discussions, and scenario-based exercises to reflect real operational conditions.

Can CRM training be tailored to our airline?

Yes. The content can be customized annually in collaboration with the airline to address specific operational challenges, safety trends, and company culture, ensuring maximum relevance and effectiveness.

Testimonials

The CRM training provided by Jetstream Aviation was highly practical and relevant to our daily operations. The focus on real scenarios and decision-making made a significant impact on how we manage teamwork in the cockpit.

Daniel Schmidt / Captain

The course was engaging and very well structured. It helped reinforce key communication and leadership skills, and the discussions around real incidents added great value to the learning experience.

Anna Svensson / Cabin Crew

What stood out was the professionalism of the instructors and their deep understanding of CRM principles. The training was interactive and directly applicable to airline operations, making it extremely beneficial for both pilots and cabin crew.

Omar El-Sayed / First Officer

CRM

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